The Return and Exchange Policy described below applies only to online purchases made through www.warehouseone.com. If any item fails to meet your expectations, it may be returned for a refund (excluding shipping charges) either by mail to the address below or at any of our locations.

Extended Holiday Return Policy -

Items purchased between October 19 and December 3, 2024 can be returned for a full refund with receipt until January 12, 2025 . Items purchased as of December 4th, will be subject to our regular return policy.

1. All sales are final on gift cards, clearance items (items with prices ending in “.00” pre-discount & promotions), jewellery, and face masks.
2. For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags intact and must be accompanied by the original Invoice form.
3. Online returns must be received at our warehouse within 45 days of the date the order was shipped.
4. Online purchases made with PayPal cannot be refunded back to your PayPal account in store. PayPal purchases can be exchanged for other merchandise, refunded onto a credit card or a Warehouse One gift card. To have your PayPal purchase refunded to your PayPal account, please follow the Return by mail instructions below.
5. Due to restriction under the Code of Conduct for the Credit and Debit Industry Canada, online purchases made with a Visa Debit card cannot be refunded back to the Visa Debit card in store. Instead, Visa Debit returns will be processed in store as either a merchandise exchange or store credit; or you may return by mail as per below guidelines.
6. Purchases made with a Virtual Visa Debit card can only be refunded online.
7. Returns for purchases made in store cannot be processed by our Online Return Department.
8. Donations cannot be refunded.

Return by mail

Items returned by mail are only eligible for refunds; exchanges must be completed in store. Shipping and handling charges are not refundable. Return shipping fees are the customer's responsibility. We recommend customers returning an online order by mail to use a shipping service that allows you to track your package, as you are responsible for goods until they are received by Warehouse One. Do not mail items purchased at a store location to the Online Returns Department.

1. Pack and seal your return merchandise securely (in the original package if possible).
2. Include the invoice and indicate which style(s) you are returning.
3. Mail the package to:

Warehouse One - The Jean Store

Attention: Online Returns

1530 Gamble Place

Winnipeg, MB R3T 1N6

When returning by mail, allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. Refunds will only be credited to the original account used to make the original purchase. All orders are quarantined for 48 hours prior to being processed.

Warehouse One is not responsible for returned packages lost or damaged in transit. 

Please note that marking an opened package as "Return to Sender" is against Canada Post's policy and a fee is charged when this occurs. This fee will be deducted from your return amount.

Questions about your return? Please contact Customer Success by email at customerservice@warehouseone.com or by phone at 1-844-445-5566 between 9:00 AM - 9:00 PM CT Monday - Friday or 10:00AM - 6:00PM CT Saturday, Sunday, & Holidays.

Return in-store

Items purchased online may be exchanged or returned in-store.

1. Your original invoice must be presented at the time of exchange or return.
2. Returns in-store must be completed within 45 days from the date the online order was shipped.

Any return made without an invoice will be credited to a store gift card at the current retail price.

Returning incorrect or defective items

Any defective item(s) or item(s) that are different from the original invoice may be exchanged or returned either in store or by mail to our warehouse when accompanied with the original invoice. Please note that all defective item(s) are subject to inspection. To arrange the return of an incorrect or defective item by mail, please first contact Customer Service by phone at 1-844-445-5566 or by email at customerservice@warehouseone.com.

Price Adjustments

Warehouse One offers a one-time price adjustment if an item has had a permanent price change within fourteen (14) days of the date of your purchase. Refunds will be processed in the original form of payment.

To receive a price adjustment for an in store purchase, visit any Warehouse One store within the 14 day price adjustment period and present your original receipt to receive a refund for the price difference.

To receive a price adjustment for an online purchase, you can either:

• visit any Warehouse One store within the 14 day price adjustment period and present your original invoice to receive a refund for the price difference
• contact Customer Service within the 14 day price adjustment period either by email at customerservice@warehouseone.com or by phone 1-844-445-5566 to initiate a refund for the price difference. Please include your order number in your email or voice mail message.

Warehouse One offers a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase. Refunds will be processed in the original form of payment. Price adjustments will not be offered on purchases made between November 19 – December 9, 2023 and December 24, 2023 – January 3, 2024.